How to Order Online?

Create an Account

You can open an account online for free by clicking Sign Up Here - Simply fill in the required fields, and email a copy of your identification document to cs@lpm.hk. You can immediately shop online once the account is opened.

*Please Contact Us for further assistance if you would like to open a Business Account.

Log In to Your Account

If you already have an account, please Log In Here

STEP 2 : Select the product you wish to order, and click 
STEP 3 : Please review your shopping cart before checkout by clicking and
STEP 4 : Please select the shipping method and click
STEP 5 : Please select your payment method and enter your credit card information
STEP 6 : Please verify all details regarding your order and click Untitledehiwoto complete the transaction
STEP 7 : You will receive an order confirmation email stating your order number
STEP 8 : If “Bank Wire/ FPS/ HK Bank Cheque” is selected, Full payment must be received by LPM within 3 business days

Delivery & LPM Showroom Pick Up

When you order from LPM.HK, you could choose "Delivery" or "LPM Showroom Pick Up" at checkout: 

1_取貨流程 eng_resize-1

  • Customers can pick up the goods in LPM Showroom AFTER receiving a "Pick Up Notice" email

  • Please make an appointment HERE once "Pick Up Notice" email is received

  • Please arrive at the store during your reserved time slot, and scan the QR code provided in the “Appointment Confirmation” email to the kiosk upon arrival

  • Order need to be collected in 10 business days upon receipt of notice

  • Storage fee will apply if fails to collect order(s) within the stipulated time frame

LPM Showroom Address & Operation Hours
📍 2/F, 33 Des Voeux Road Central, Central, Hong Kong
⏰ Monday – Friday (except Hong Kong public holidays) | 10 am – 7 pm (HKT)

  • Order will be dispatched within 7 business days once full payment is received unless a pre-order item(s) has been selected

  • Order will be dispatched only after all items become available

  • You will receive a tracking notification email once the order is shipped

Frequently Asked Questions

Untitled

^Cash: Daily limit is HKD 15,000 per individual
#Hong Kong Bank Cheque: Orders will only be released after clearing
%Credit Card: Online orders maximum limit is HKD 30,000
*PayPal: Online orders maximum limit is HKD 30,000 and allowed for delivery orders only

  • NO CASH DEPOSIT at ATM or bank branch is accepted

  • NO third-party payments, Payor’s name must match with LPM account holder’s name 

  • Pricing might be affected by different payment method

If you selected “Bank Wire/ FPS/ Bank Cheque”, our system will require your credit card info at the checkout merely to lock in the price of the order by securing a credit card pre-authorization (15% of your order value). It is essentially a temporary hold; no amount will be debited from your card. After receiving the full payment, it will be released to the originated card account.

If fails to settle full payment timely, you will forfeit the 15% deposit plus the applicable market loss and we reserve the right to cancel the order.

  • Full payment must be received by LPM within 3 business days of placing the order

  • Customers are responsible for all associated bank fees including remitter, intermediary and beneficiary bank fee, etc

  • Please input your order number in the message/ reference field 

  • *NO CASH DEPOSIT at ATM or bank branch is accepted

  • *NO third-party payments, Payor’s name must match with LPM account holder’s name

Hong Kong Local & International Bank Wire Transfer

Bank Name

The Bank of East Asia

Bank Address

10 Des Voeux Road Central, Hong Kong

Swift Code

BEASHKHH

Bank Code

015

Saving Account Number

*HKD & USD

514 68 01920 4

Beneficiary Name

LPM Group Limited 

***MATCH BENEFICIARY NAME EXACTLY*** 

FPS ID

*HKD only

sales@lpm.hk

 

Hong Kong Bank Cheque
(International Cheque will not be accepted)

Make Payable to

LPM Group Limited

Deposit into LPM "Bank of East Asia" account directly

OR

deliver the cheque to our store

Clearance process may take up to 5 days to complete;

Orders will only be released after the cheque is cleared

 

US Domestic - Bank Wire Transfer

Bank Name

BMO Harris Bank N.A.

Bank Address

111 W Monroe Street, Chicago,

IL, 60603, USA

Swift Code

HATRUS44

ABA/ Routing

071-000-288

Checking Account Number
*USD only

3180981

Beneficiary Name

LPM Group Limited

***MATCH BENEFICIARY NAME EXACTLY*** 

 

Please submit the proof of payment via the “Submit Bank Receipt” button in your order confirmation email or through the Contact Us on our website within 3 business days of placing the order.

Please see the below screenshot for your reference:

“Submit Bank Receipt” Button in Your Order Confirmation Email

 

Contact Us on LPM.HK

1. Pick-up in LPM Central HK Store (Please refer to "Delivery & Pick Up" on this page)

  • Online appointment required

  • Collected within 10 business days of receipt of pick-up notice email

2. Hong Kong Local Delivery

  • Local delivery: Flat rate of HKD 80 for orders below HKD 30,000.

  • Armed Guard Delivery (Excluding outlying islands):  Flat rate of HKD 900 for orders valued at HKD 30,000 or above.

*The rates quoted may differ due to the fluctuating exchange rate in effect at purchases. Please refer to the price reflected on our website. LPM reserves the right to the final decision.


3. Macau & International Express Shipping

  • Free shipping on purchases of Collectibles products over USD 500 (Invalid for mixed collectibles and investment bullion orders)

  • For other amount orders, please use our shipping calculator at the checkout to get an estimated shipping cost.

Pick up In LPM Showroom
  • Please make an appointment HERE to collect the order in person within 10 business days AFTER receiving a "Pick Up Notice" email

  • A storage fee will apply if fails to collect order(s) within the stipulated time frame

  • In-stock item(s) usually takes about 2 to 3 business days to transfer from the warehouse to our Central store after full payment is received. For orders containing the pre-sale item(s), you will receive pick-up notice by email once the entire order becomes available for collection.

 

Document Requirement

For Identity Verification:

- Your ID or Passport


If you paid by Credit Card:

- Your Credit Card


To have someone else to pick up on behalf of you:

- an authorization letter*

- authorized person's ID or Passport


*You can download the letter template HERE and email to cs@lpm.hk before pickup

 

Local / Express Shipping:

  • Orders cannot be delivered to P.O. boxes, Post Office, or Parcel Lockers

  • Orders will be dispatched within 7 business days of receipt of full payment unless your order contains the pre-sale item(s). You will receive an email notification along with a tracking number once your order ships

  • We are unable to combine shipping for multiple orders at this stage, any order contain pre-order item(s) will not ship until all items become available

    *Please note: You may be subject to import duties, taxes, documents, forms, and customs clearances levied by your country or other overseas authorities once your order reaches your country. These charges are NOT included in the price and are not the responsibility of LPM Group Limited. You should contact your local customs office for further information on applicable duties, taxes, requirements, restrictions and fees.

Document Requirement

Signature required upon receipt of shipment

If you paid by Credit Card/PayPal:

- Shipping address must correspond to your card/ PayPal account’s billing address

- We may require additional documents for authentication purposes. 

 

Please be advised that once your order is confirmed, you have entered into a legally binding agreement and therefore cannot cancel or modify your confirmed order. Due to the constantly changing market, should you cancel an order or fail to pay for an order in full, you will forfeit your 15% deposit, plus applicable market loss fees. You are not entitled to any market gain in relation to a canceled order.

Yes, we do. Please refer to the live buyback price on https://www.lpm.hk/en/sell-to-us.html for the bullion products purchased from us.

If the product you wish to sell isn’t listed on the buyback page, please contact us directly for a quotation.

If your product was bought from elsewhere, please email us the photo at cs@lpm.hk along with the product details for an indicative quote.

*Please note that the prices displayed on the buyback page only apply to products purchased from LPM that are in the original mint packaging and in the same conditions as at the time of purchase. If products or packaging are damaged will be bought back at a different rate, determined when the coins are inspected in our office.

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